Total balance

The total balance is the amount you received from all transactions after deducted fees.

On hold

The balance on hold is the amount that Omise, by default, holds for a certain period after the transaction is made. This allows a window for chargebacks or refunds that may occur.

In Thailand, funds are kept on hold for 7 days.

Transferable balance

The transferable balance is the amount that can be transfered to your bank account.

The amount of the transfer request will be deducted from the transferable balance. If the transfer request 'Fails', the amount will automatically be returned to the transferable balance.

Related articles
What is the reserve balance?