By default, all accounts have access to our test mode. To get a live account and receive actual transactions, a few documents must be submitted online for approval.

Pre-requisites:

• An Omise account with a verified email

• A website that is ready and available online

• Communication of the refund policy to the customer in one of the following locations on your website:
  

  • In the sequence of pages before final checkout, with a click to accept or other acknowledgement button, checkbox, or location for an electronic signature, or

  • On the checkout screen, near the submit or click to accept button.
    Note: The disclosure must not be solely on a link to a separate web page.
    Source: Card Acceptance Guidelines for Visa Merchants

• A copy of your registration documents ready for upload - in PDF, JPG, or PNG format. See below for a detailed list.

Malaysia

For businesses:

• Latest full company’s registration documents

• Front page of your Bank Statement

• Additional Permits/Licenses (based on business categories)

• Directors

  • Proof of identity (NRIC / Passport for foreigner)

  • Proof of address

• Ultimate Beneficial Owners (For shareholders who hold more than 25% of the company’s shares)

  • Proof of identity (NRIC / Passport for foreigner)

  • Proof of address

• Photo of retail (3 interior with product/services & 3 exterior with company logo)

• Bank Form (to be advised after application submitted)

Steps:

1. Sign-in to your account and click on the Live dashboard tab

2. Fill in the form and submit it for approval.

When uploading documents, you can click "save" to save a copy of your application to be completed at a later time. Our KYC team will only begin the review process once all the required documents have been uploaded, and the application has been "submitted".

After the application is submitted, the KYC team will reach out to the merchant within 2 working days if additional information is needed or if the registration is incomplete. If all requirements are finalized during the initial submission, the account can be activated within 14 business days. (The timeline for activation may vary based on the readiness of the merchant’s application; certain businesses may experience longer processing times or be subject to specific restrictions.)