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Support · February 7, 2022

How do I enable the live account?

By default, all accounts have access to our test mode. To get a live account and receive actual transactions, a few documents must be submitted online for approval.

enable live account

Pre-requisites:
  • An Omise account with a verified email

  • A website that is ready and available online

  • Communication of the refund policy to the customer in one of the following locations on your website:
    term and condition

    • In the sequence of pages before final checkout, with a click to accept or other acknowledgement button, checkbox, or location for an electronic signature, or

    • On the checkout screen, near the submit or click to accept button.
      Note: The disclosure must not be solely on a link to a separate web page.
      Source: Card Acceptance Guidelines for Visa Merchants

  • A copy of your registration documents ready for upload - in PDF, JPG, or PNG format. See below for a detailed list.

Japan
  • A copy of your bank passbook or a copy of your cash card (photos accepted). For those who do not have a passbook or cash card, please provide a screenshot of the online account that shows the account name and account number.

  • Permits/licences for businesses in the field of financial products, travel products, alcoholic beverages, rice grains etc.

  • If you are a sole proprietor, please submit a document that allows you to verify your identity. (Driver's license, insurance card etc.)

    • Name, address and date of birth are required.

  • Notation on the Act on Specified Commercial Transactions (including payment information such as payment method and refund policy)

  • A description page for products and services to be settled

Steps:

  1. Sign-in to your account and click on the Live dashboard tab

  2. Fill in the form and submit it for approval.

When uploading documents, you can click "save" to save a copy of your application to be completed at a later time. Our KYC team will only begin the review process once all the required documents have been uploaded, and the application has been "submitted".



Your registration will be reviewed and we will be in touch within a couple of business days. Please note that we may contact you if more information is required or if your registration is incomplete.

Can’t find your answer?

Get in touch with us and we’ll get back to you as soon as possible.

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